This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I've got Firefox in my apps folder but can't open it or drag it to my dock. The logo looks like our dvd player with an arrow pointing to the insert slot.

more options

The firefox logo pops back to the apps logo list when I try to drag it down. I may have created a problem when I made a second Firefox and tried to drag it, too. On my screen it was called Firefox Alias. I dragged it to trash.

The firefox logo pops back to the apps logo list when I try to drag it down. I may have created a problem when I made a second Firefox and tried to drag it, too. On my screen it was called Firefox Alias. I dragged it to trash.

All Replies (1)

more options

See if this support article helps you get Firefox installed properly. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac#firefox:mac:fx59