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download fails-after user/admin box, just closes and shuts up

  • 2 replies
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  • 11 views
  • Last reply by Matt

Starksfield
Starksfield
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I need to re-assert Thunderbird after a disaster. Auto account detection fails as AOL is not on your ISP list. Tried to download and set up a new configuration. After download and activate set up (Thunderbird Setup 52.7.0.exe) install box shows and downloads something, then asks for current user or administrator - neither of these work, box dissapears and now further action occures. Please help as I am desparate to get going again. To talk about this problem you may phone me on [removed]


.edited phone# from public and search/spam bots view.

I need to re-assert Thunderbird after a disaster. Auto account detection fails as AOL is not on your ISP list. Tried to download and set up a new configuration. After download and activate set up (Thunderbird Setup 52.7.0.exe) install box shows and downloads something, then asks for current user or administrator - neither of these work, box dissapears and now further action occures. Please help as I am desparate to get going again. To talk about this problem you may phone me on [removed] .edited phone# from public and search/spam bots view.

Modified by Wayne Mery

All Replies (2)

Matt
Matt
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copied from https://support.mozilla.org/en-US/questions/1215138 Starksfield said

Following my previous enquiry, I am using a desktop, Windows 10. I really like Thunderbird and need to reload it. Set up opens a box asking how to sign in - current user or administrator, filling in this box the box dissapears and nothing happens. PLEASE HELP, I an desparate to get Thunderbird again, I don't like my alternative email software!
Matt
Matt
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right click the setup and select run as administrator