This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firfox don't save/sync passwords

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by sandoval31

sandoval31
sandoval31
more options

Hello,

On Ubuntu 16.04, firefox do'nt save logins and password. Moreover, I've got a sync account. Everything is sync (from my mac) but not logins and passwords.

I've tried different solutions (but not reinstalling...).

Any idea ?

Thanks a lot

Hello, On Ubuntu 16.04, firefox do'nt save logins and password. Moreover, I've got a sync account. Everything is sync (from my mac) but not logins and passwords. I've tried different solutions (but not reinstalling...). Any idea ? Thanks a lot

Chosen solution

It seems to work now. I finally reinstalled firefox. Moreover, I created a new profile, and synchronized stuffs form this new one. Thanks for your help.

Read this answer in context 👍 0

All Replies (3)

Tonnes
Tonnes
  • Locale Leader
more options

For saving logins and passwords, did you read the Usernames and passwords are not saved support article and do your settings meet the requirements for not using Private Browsing mode?

As for syncing logins and passwords, perhaps you have a Master Password set on one of your devices, preventing them from syncing? See How do I choose what information to sync on Firefox? for more info.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you use a master password?

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

sandoval31
sandoval31 Question owner
more options

Chosen Solution

It seems to work now. I finally reinstalled firefox. Moreover, I created a new profile, and synchronized stuffs form this new one. Thanks for your help.