This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

password manager crashes Script

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by philipp

Gninke
Gninke
more options

Every time I use password manager to access a website, all windows and tabs in FF freeze, and a 'not responding' message shows in status line. Usually lasts 20-30 seconds. then window switches to settings tab and an error is shown.

Unresponsive script chrome://passwordmgr/content/passwordManager.js:302

The page eventually loads and the password manager entered the credentials correctly in the secured site area.

Every time I use password manager to access a website, all windows and tabs in FF freeze, and a 'not responding' message shows in status line. Usually lasts 20-30 seconds. then window switches to settings tab and an error is shown. Unresponsive script chrome://passwordmgr/content/passwordManager.js:302 The page eventually loads and the password manager entered the credentials correctly in the secured site area.

All Replies (5)

philipp
philipp
  • Moderator
more options

hello, could you capture and share a performance profile once while this is happening? https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem

Gninke
Gninke Question owner
more options

philipp said

hello, could you capture and share a performance profile once while this is happening? https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem

Thank you, and Yes.

philipp
philipp
  • Moderator
more options

thanks, please put the url of the shared performance profile into a reply here in the forum, so that we can take a look...

Gninke
Gninke Question owner
more options

having difficulty getting the profiler to work,

philipp
philipp
  • Moderator
more options

hm, ok that's unfortunate - do you use any external password managers that might interfere here? does the same problem also occur when you launch firefox in safemode once for testing the issue? Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems