Hi claudiuslu,

Please find the following scenarios, even though most of them are not applicable to your situation :

You are not receiving an email verification email or You are not receiving a password reset email

1. Please check your spam filters or your spam folder.
2. Please try to access your email from the webmail client, not your email software.

You have received an email was returned message I would recommend checking the following at this point:

1. Please check to make sure in your email settings that the accounts@firefox.com email is not flagged as spam.
2. Add accounts@firefox.com to your address book. This will make it a trusted email.
3. If you have tried all of the above, do not try to do this again until 24 hours have gone by, or else your account will be locked.

If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.

thank you once i create the bug request, someone is going to contact me throu email?

claudiuslu said

thank you once i create the bug request, someone is going to contact me throu email?

We would hope so within a couple of days. If not shout back and will get a supervisor to help you as Volunteer Support has no access to the info required for accounts.

created a bug report, been 10 days and it still has not been resolve. more help is need. thanks

Has there been a response posted in that Bugzilla report? Like requesting additional information from you?

yeah, they were checking my email address and said it is fine on their end. now it just sits there.