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mysearch has taken over. Cannot find a solution. Please help

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

albuschauer
albuschauer
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Mysearch is a malware I cannot get rid of. It seems like an app but I did a search on my Mac and did not turn anything up. It takes over the Firefox's search engine. I spoke to someone at this phone number (see photo of link attached) and they wanted to connect to my computer to help me. That scared me off. But they told me that this was a virus and ran in the background and affected all my searches. Can someone get me a straight answer how to fix this? thanks

Mysearch is a malware I cannot get rid of. It seems like an app but I did a search on my Mac and did not turn anything up. It takes over the Firefox's search engine. I spoke to someone at this phone number (see photo of link attached) and they wanted to connect to my computer to help me. That scared me off. But they told me that this was a virus and ran in the background and affected all my searches. Can someone get me a straight answer how to fix this? thanks

All Replies (5)

FredMcD
FredMcD
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You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

albuschauer
albuschauer Question owner
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Tried Malwarebytes. It didn't even find it. Can you suggest one that will work preferably free of charge

user1494117
user1494117
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just one thing, what happens when you try to go straight to the add-ons manager via the 3 line button?

albuschauer
albuschauer Question owner
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Here's a screenshot

FredMcD
FredMcD
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albuschauer said

Tried Malwarebytes. It didn't even find it. Can you suggest one that will work preferably free of charge

All the programs on the link I posted are free to use. If you want to subscribe to one, that will unlock more features.