This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Google Drive Files can not be downloaded.

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

Venus888
Venus888
more options

Hi All. am unable to download things from Google Drive using firefox. A link is opened, a blank page opens. That is all.

Hi All. am unable to download things from Google Drive using firefox. A link is opened, a blank page opens. That is all.

All Replies (1)

FredMcD
FredMcD
more options

Please provide public link(s) (no password) that we can check out. No Personal Information Please !

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}