Hi, I'm getting an error message when I try to get my messages in T'bird for a couple of my email accounts, maybe due to malware?
The message reads: "This POP3 server does not seem to support encrypted passwords. If you have just set up this account, please try changing to 'Password, transmitted insecurely' as the 'Authentication method' in the 'Account Settings | Server settings'. If it used to work and now suddenly fails, this is a common scenario how someone could steal your password." and appears for both email accounts I have through one service provider. Due to its poor english I suspect something is amiss.
All Replies (4)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post. To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help);
- Choose Troubleshooting Information;
- Clear the check box "Include account names";
- Use the button Copy to clipboard to select all;
- Paste this in your post.
Please post back with this information and any other questions you might have.
I would comment that "encrypted passwords", whilst valid, is an unusual configuration, so I would want to know if the setting has changed and if it is indeed required by your email provider.
Modified by Zenos
Hi Zenos,
As requested:
Application Basics
Name: Thunderbird Version: 52.8.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180516145259 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account12:
INCOMING: account12, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account13:
INCOMING: account13, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account14:
INCOMING: account14, , (pop3) pop3.talktalk.net:110, plain, passwordEncrypted
OUTGOING: , smtp.talktalk.net:587, plain, passwordCleartext, true
account15:
INCOMING: account15, , (pop3) pop3.talktalk.net:110, plain, passwordEncrypted
OUTGOING: , smtp.talktalk.net:587, plain, passwordCleartext, true
Crash Reports
Extensions
CompactHeader, 2.1.5, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
Zindus, 0.8.42, true, {ad7d8a66-253b-11dc-977c-000c29a3126e}
Test Pilot for Thunderbird, 1.3.10, false, tbtestpilot@labs.mozilla.com
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1528113521
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.8.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: bb24eb24-f350-4e7a-9331-91800333b10
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1528195911
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {f2597319-afcb-464d-bcc4-e1b7885c6949}
Graphics
GPU #1
Description: Intel(R) HD Graphics 5300
Vendor ID: 0x8086
Device ID: 0x161e
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4835
Driver Date: 10-16-2017
Features
Direct2D: false
DirectWrite: true (10.0.17134.1)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5300 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Thank you.
Your settings don't tally with those shown here:
https://help2.talktalk.co.uk/email-settings-imap-pop3
I am not surprised that your settings for "passwordEncrypted" provoke errors.
It's possible that talktalk have updated their settings. Yours are using practices that used to be common but have fallen out of favour. I'd recommend you change them to use SSL and STARTTLS, along with the accompanying ports.
Modified by Zenos
Well, that solved it, but no idea how it has been working up until today! Thanks for your help.