This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The right click menu and the address bar don't work

  • 4 replies
  • 1 has this problem
  • 44 views
  • Last reply by tamarb

more options

Things suddenly changed in the right click menu (see image - the 'search' option has been removed, 'open in new tab' doesn't work, video options have been added), and the address bar doesn't work either when I put in a URL or search term. I tried opening in safe mode but that doesn't help.

Things suddenly changed in the right click menu (see image - the 'search' option has been removed, 'open in new tab' doesn't work, video options have been added), and the address bar doesn't work either when I put in a URL or search term. I tried opening in safe mode but that doesn't help.
Attached screenshots

Modified by tamarb

Chosen solution

I just the solved the problem - seems like it was caused by a plugin called 'web companion'. I uninstalled it and everything is now fine.

Read this answer in context 👍 0

All Replies (4)

more options

Another screenshot

Modified by tamarb

more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

Thanks for your reply but the problem still exists even in safe mode. Any other ideas?

more options

Chosen Solution

I just the solved the problem - seems like it was caused by a plugin called 'web companion'. I uninstalled it and everything is now fine.