This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 52.8.0 crashes instantly on start-up, and on clean install and safe-mode. No Mozilla Crash Reporter. (win10) SOLVED by version 60 beta

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by TanByv

more options

Thunderbird crashes without Crash Reporter after launch, I have tried almost everything - safe mode, re-installing and everything I can think of. This started happening randomly (it was working before) and I cannot solve this problem. Some of my computer specs are below.

Windows 10 x64, Single Language Latest Mozilla Thunderbird (52.8.0)

I would be really thankful if someone can help me. Thanks a lot!

Thunderbird crashes without Crash Reporter after launch, I have tried almost everything - safe mode, re-installing and everything I can think of. This started happening randomly (it was working before) and I cannot solve this problem. Some of my computer specs are below. Windows 10 x64, Single Language Latest Mozilla Thunderbird (52.8.0) I would be really thankful if someone can help me. Thanks a lot!

Modified by Wayne Mery

All Replies (5)

more options

Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.

more options

Wayne Mery said

Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird Does problem go away? Please reply to let us know results.

No nothing changed all, instantly crashing on launch.

more options

I'm still having this problem.

more options

Chosen Solution

more options

Wayne Mery said

Try the beta from https://www.thunderbird.net/en-US/channel/

Thanks a lot, installing 60.0b7 solved my problem!