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Why does firefox time out my sign in to my godaddy email account?

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  • Last reply by Shadow110

HikerSue
HikerSue
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Since the last update on Firefox my Go Daddy email accounts won't log in, they time out. I have called Go Daddy twice, they have checked my system and accounts, all is good on their end. I can log in using Safari. I am running a Mac OS 10.11.6 El Capitan. Please help!

Since the last update on Firefox my Go Daddy email accounts won't log in, they time out. I have called Go Daddy twice, they have checked my system and accounts, all is good on their end. I can log in using Safari. I am running a Mac OS 10.11.6 El Capitan. Please help!

All Replies (1)

Shadow110
Shadow110
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Hi, since no information was submitted with your question on Extensions : Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.