This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox always crashes on startup

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

rjharrison
rjharrison
more options

Running ubuntu 18.04 with latest updates. Tried deleting .mozilla + .cache/mozilla, and also complete reinstall of the app and reboot.

Latest Crash ID: bp-2692cd9f-7d42-47e9-a7ad-1c58d1180715

Any suggestions?

BTW thanks v. much for firefox --- long time user and 99.999% happy

Running ubuntu 18.04 with latest updates. Tried deleting .mozilla + .cache/mozilla, and also complete reinstall of the app and reboot. Latest Crash ID: bp-2692cd9f-7d42-47e9-a7ad-1c58d1180715 Any suggestions? BTW thanks v. much for firefox --- long time user and 99.999% happy

Chosen solution

Hi, I would say it is you install package as it is a Linux file that is crashing. libgobject-2.0.so.0.5600.1 about 20 others with aprox the same name and Firefox is not listed at all.

Think you got a but download maybe. Do not know where you got it, can try again or try another site.

Read this answer in context 👍 0

All Replies (1)

Shadow110
Shadow110
more options

Chosen Solution

Hi, I would say it is you install package as it is a Linux file that is crashing. libgobject-2.0.so.0.5600.1 about 20 others with aprox the same name and Firefox is not listed at all.

Think you got a but download maybe. Do not know where you got it, can try again or try another site.