This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to get new email messages.

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredBee

FredBee
FredBee
more options

Question: The only way I can get new email messages is by restarting Thunderbird. Clicking on 'Get Messages' does not have any effect.

Thunderbird does not obey my settings to check for new email messages. When I check the boxes in Tools> Account Settings>Server Settings, it has no effect. Only at startup does Thunderbird check for new email messages. Below is a screenshot.

How can I fix this? Thank you.

Question: The only way I can get new email messages is by restarting Thunderbird. Clicking on 'Get Messages' does not have any effect. Thunderbird does not obey my settings to check for new email messages. When I check the boxes in Tools> Account Settings>Server Settings, it has no effect. Only at startup does Thunderbird check for new email messages. Below is a screenshot. How can I fix this? Thank you.
Attached screenshots

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Typical, ask for help then redact the only relevant information on the page. The server name and port.

Try the current beta. It has a lot of changes to support mail servers run by US ISP's that are simply not compliant.

https://www.thunderbird.net/en-US/channel/

FredBee
FredBee Question owner
more options

So sorry to offend.