This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

You should store profiles somewhere that if you have to reinstall windows and save data, it does not get erased.

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by Shadow110

stride
stride
more options

I lost all my bookmarks - Windows 10 sucks and all of a sudden was a black screen after login, even in safe mode. Tried numerous things to recover.

Storing data down in the windows app data area rots. I have all my Windows Explorer favorites but none of my firefox bookmarks following the re-install.

I lost all my bookmarks - Windows 10 sucks and all of a sudden was a black screen after login, even in safe mode. Tried numerous things to recover. Storing data down in the windows app data area rots. I have all my Windows Explorer favorites but none of my firefox bookmarks following the re-install.

All Replies (1)

Shadow110
Shadow110
more options

Hi, did you do a Win10 Refresh ? If you did you will find the Profile in C;\Windows.old If you formatted then they are gone.

Should not need to when the information is readily available :

fyi for the future :

Please let us know if this solved your issue or if need further assistance.