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User Agent switch not working

  • 4 replies
  • 1 has this problem
  • 50 views
  • Last reply by Melanie86

Melanie86
Melanie86
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I am one of those rare individuals who do not own (or desire to) a mobile phone or other Android device. But I do need to use Instagram. I have of course tried all the so called Android Emulators, none of them work well or not at all with Windows XP. So to get around this I had been using up until a week ago the User Agent switch to enable me to upload photos to my Instagram account. Last week it stopped working. When I go to the User Agent Switch, click on any Mobile tab, then open Instagram, I no longer have the upload options visible (either a camera icon or plus+ symbol). How can I fix this?

I am one of those rare individuals who do not own (or desire to) a mobile phone or other Android device. But I do need to use Instagram. I have of course tried all the so called Android Emulators, none of them work well or not at all with Windows XP. So to get around this I had been using up until a week ago the User Agent switch to enable me to upload photos to my Instagram account. Last week it stopped working. When I go to the User Agent Switch, click on any Mobile tab, then open Instagram, I no longer have the upload options visible (either a camera icon or plus+ symbol). How can I fix this?

Chosen solution

This is kind of a common name for different extensions. Which one do you have? You can grab the name, version, and ID from the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Scroll down past "Application Basics" and "Firefox Features" to "Extensions". Thanks.

Also, of course, you could try to get support for the extension's author...

Read this answer in context 👍 0

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

This is kind of a common name for different extensions. Which one do you have? You can grab the name, version, and ID from the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Scroll down past "Application Basics" and "Firefox Features" to "Extensions". Thanks.

Also, of course, you could try to get support for the extension's author...

Melanie86
Melanie86 Question owner
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I've tried the support and help, there doesn't appear to be anything to cover my issue. Here is a screen cap.

https://i.imgfly.me/BmHFw.jpg

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you test the user agent to see if this is a problem with the extension or with the Instagram website?

You can check out at the browserspy website how websites see you:

  • Mozilla/5.0 (Android; Mobile; rv:52.0) Gecko/52.0 Firefox/52.0
Melanie86
Melanie86 Question owner
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@cor-el Yes! that works. The second link led me to a new User Agent add on, worked brilliantly firs time. Thank you.