This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I stop Firecfox from continuing to route websites through Kaspersky after I unistalled Kaspersky and all traces of it should be gone?

more options

I uninstalled Kaspersky a week ago and checked to ensure that there were no cookies or add-ons or plug-ins under that name remaining anywhere. All files, traces, and influences of Kaspersky should be gone. But some (only some) websites are continuing to route through Kaspersky, as evidenced by the URL that comes up at the bottom of the screen during the connection. The rerouting is preventing me from interacting with those sites. What else can I do to wipe out Kaspersky and stop anything from routing there? Are there any settings in Firefox that can be changed to circumvent that? Thank you!

I uninstalled Kaspersky a week ago and checked to ensure that there were no cookies or add-ons or plug-ins under that name remaining anywhere. All files, traces, and influences of Kaspersky should be gone. But some (only some) websites are continuing to route through Kaspersky, as evidenced by the URL that comes up at the bottom of the screen during the connection. The rerouting is preventing me from interacting with those sites. What else can I do to wipe out Kaspersky and stop anything from routing there? Are there any settings in Firefox that can be changed to circumvent that? Thank you!

All Replies (2)

more options

It could be something of Kaspersky is still on your system. Contact their support.

more options

MoonlightDrive said

But some (only some) websites are continuing to route through Kaspersky, as evidenced by the URL that comes up at the bottom of the screen during the connection. The rerouting is preventing me from interacting with those sites.

What do you mean by that last sentence. What symptoms are you seeing in your Firefox?