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I can't use Firefox and it says "your profile cannot be loaded. it may be missing or inaccessible"

  • 5 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

Marylin0
Marylin0
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Hello everyone

i use widows 7. and i keep getting "your profile cannot be loaded. it may be missing or inaccessible" whenever i try to launch Firefox. i tried uninstalling and reinstalling it but nothing happened. i read that i should rename the old profile and so i did, but same message appeared. i removed the entire Mozilla folder from AppData and reinstalled Firefox, it creates a new folder that only has two folders inside, Crash Reports and Pending Pings, and then it gives the same message. I've also tried typing firefox.exe -P in the run box to create a folder, but it won't redirect me and rather gives me the same message that the profile cannot be loaded. is there anything else i can do to fix this?

Thanks

Hello everyone i use widows 7. and i keep getting "your profile cannot be loaded. it may be missing or inaccessible" whenever i try to launch Firefox. i tried uninstalling and reinstalling it but nothing happened. i read that i should rename the old profile and so i did, but same message appeared. i removed the entire Mozilla folder from AppData and reinstalled Firefox, it creates a new folder that only has two folders inside, Crash Reports and Pending Pings, and then it gives the same message. I've also tried typing firefox.exe -P in the run box to create a folder, but it won't redirect me and rather gives me the same message that the profile cannot be loaded. is there anything else i can do to fix this? Thanks

All Replies (5)

FredMcD
FredMcD
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What's your computer system and Firefox version?

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Marylin0
Marylin0 Question owner
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i installed the latest Firefox version from the website and my computer system is windows 7. the thing is that i don't even have the profiles folder to begin with. and when i try to create one by typing firefox.exe -P in the run box as mentioned, i end up with the same error message.

Marylin0
Marylin0 Question owner
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Marylin0 said

i installed the latest Firefox version from the website and my computer system is windows 7. the thing is that i don't even have the profiles folder to begin with. and when i try to create one by typing firefox.exe -P in the run box as mentioned, i end up with the same error message.
FredMcD
FredMcD
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All users have at least one Firefox profile.

Did you check the link I posted? when-profile-missing

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you check the permissions and owner of the Firefox folder in its Properties?