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Lately Firefox is constantly crashing, freezing and stalling, even after repeated refreshing and a brand new install.

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

janson
janson
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The new Firefox crashes and freezes all the time. After it freezes, I have to close it and then open again. Refreshing or removing & installing the Firefox again doesn't help. I even tried installing a fresh operating system (Windows 7, 32-bit) on my PC, but the trouble persists. I had no such problem with previous version of Firefox, and I have no problems with Internet Explorer either. It's clearly the issue of the new Firefox.

The new Firefox crashes and freezes all the time. After it freezes, I have to close it and then open again. Refreshing or removing & installing the Firefox again doesn't help. I even tried installing a fresh operating system (Windows 7, 32-bit) on my PC, but the trouble persists. I had no such problem with previous version of Firefox, and I have no problems with Internet Explorer either. It's clearly the issue of the new Firefox.

All Replies (2)

WestEnd
WestEnd
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In the brand new install did you remove all FF and mozilla folder before reinstalling it? If you just uninstall what remain in Mozilla folder will be there still.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you can't start Firefox, see:

  1. Location_of_crash_reports
  1. Viewing_crash_reports

Modified by cor-el