This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 61.0.2 (Mac) does not display some web pages properly (blank screen) but Chrome and Safari do.

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

AW
AW
more options

E.g: the nytimes.com home page works fine, as do some others. But this page https://www.nytimes.com/2018/05/28/technology/personaltech/mac-malware-protection.html opens, then switches to a blank screen. This happens with some others as well. When I paste that URL into Chrome or Safari, no problem.

E.g: the nytimes.com home page works fine, as do some others. But this page https://www.nytimes.com/2018/05/28/technology/personaltech/mac-malware-protection.html opens, then switches to a blank screen. This happens with some others as well. When I paste that URL into Chrome or Safari, no problem.

All Replies (4)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

AW
AW Question owner
more options

Thanks, but I tried that (am in Firefox Safe Mode right now). The page still opens, then turns blank. No Tracking Protection shield in the URL bar. Before entering Safe Mode, I tried clearing the cache, exiting and then reloading Firefox: same problem. This all began with 61.0.2.

AW
AW Question owner
more options

PS -- my URL bar's information icon shows that this site (nytimes.com) has permission to open pop-up windows (this permission has been in place for years. I'm a journalist, and look at this site a dozen times a day -- no problem until now.)

I'm on a 2018 Macbook Pro running the most recent High Sierra, 10.13.6.

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 62


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia