This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to install Adobe Flash Player Plugin on Firefox 62.0

  • 4 replies
  • 1 has this problem
  • 44 views
  • Last reply by James

The_Boojum
The_Boojum
more options

I have tried various sites and ways to install Adobe Flash Player 31.0.0.108 (Latest Version) and the installation process runs properly , stops firefox and restarts it but the plugin is not installed. Stopped all Virus and other checkers but to no avail. I need Flash Player for various things but it will not install. How can I force it to install properly.

I have tried various sites and ways to install Adobe Flash Player 31.0.0.108 (Latest Version) and the installation process runs properly , stops firefox and restarts it but the plugin is not installed. Stopped all Virus and other checkers but to no avail. I need Flash Player for various things but it will not install. How can I force it to install properly.

Chosen solution

What page are you using for your testing? For example: https://helpx.adobe.com/flash-player.html

In case you haven't used the "click to play" activation feature before, see: Why do I have to click to activate plugins?

Read this answer in context 👍 0

All Replies (4)

McCoy
McCoy
more options

Hello The_Boojum,

Your system details show that you have the latest Adobe Flash installed : it shows as "Shockwave Flash 31.0.r0" in Options => Add-ons => Plugins ......

When you go to Windows Control Panel, you should see it listed there as "Flash".

The_Boojum
The_Boojum Question owner
more options

Not listed as Flash in the windows control panel. Also it installs perfectly in Edge and Chrome just not in FF. The things I want to view work in Edge and Chrome but not in FF so it is clearly NOT installed and has a different function to that of Shockwave.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

What page are you using for your testing? For example: https://helpx.adobe.com/flash-player.html

In case you haven't used the "click to play" activation feature before, see: Why do I have to click to activate plugins?

James
James
  • Moderator
  • Top 10 Contributor
more options

The_Boojum said

Also it installs perfectly in Edge and Chrome just not in FF. The things I want to view work in Edge and Chrome but not in FF so it is clearly NOT installed and has a different function to that of Shockwave.

Web browsers like Firefox and SeaMonkey uses a NPAPI version of Flash Player Plugin while Chrome/Chromium uses PPAPI and Edge has its own version and the old Internet Explorer uses a ActiveX version.

Shockwave Flash is the old name for Flash Player from Adobe.

Shockwave (for director) Player is a completely different Plugin and not really used by current web browsers anymore except maybe IE?

The (NPAPI) Flash Player Plugins are not installed into Firefox but are installed on your OS whether on Windows, Mac, or Linux. To see where your Flash Player Plugin that Firefox is making use of is located type about:plugins in the Location (address) bar.