Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to play video streams from vimeo, others in Firefox.

  • 8 replies
  • 1 has this problem
  • 1 view
  • Last reply by lucubrator

more options

Error with Vimeo source: Player error The player is having trouble. We’ll have it back up and running as soon as possible. This video is either unavailable or not supported in this browser

=

Error from finewoodworking.com: Error Code: MEDIA_ERR_SRC_NOT_SUPPORTED Technical details : No compatible source was found for this media. Session ID: 2018-10-04:bc5f8e3bb5df654965dbea25 Player Element ID:myPlayerID

=

Running v 60.2.1esr (64-bit) "Mozilla Firefox for Red Hat Enterprise Linux" on Scientific Linux 7.5 (distro from Fermi Labs based on RHEL). All extensions and plugins are disabled (have tried enabled & disabled with same result).

Videos all run great on my Ubuntu 16.04LTS box with Firefox 62.0.3 (64-bit) "Mozilla Firefox for Ubuntu" with the same plugins + "Shockwave Flash (Ask to Activate)."

Frustrating. Anyone have any ideas? TIA Ric

Error with Vimeo source: Player error The player is having trouble. We’ll have it back up and running as soon as possible. This video is either unavailable or not supported in this browser ===== Error from finewoodworking.com: Error Code: MEDIA_ERR_SRC_NOT_SUPPORTED Technical details : No compatible source was found for this media. Session ID: 2018-10-04:bc5f8e3bb5df654965dbea25 Player Element ID:myPlayerID ===== Running v 60.2.1esr (64-bit) "Mozilla Firefox for Red Hat Enterprise Linux" on Scientific Linux 7.5 (distro from Fermi Labs based on RHEL). All extensions and plugins are disabled (have tried enabled & disabled with same result). Videos all run great on my Ubuntu 16.04LTS box with Firefox 62.0.3 (64-bit) "Mozilla Firefox for Ubuntu" with the same plugins + "Shockwave Flash (Ask to Activate)." Frustrating. Anyone have any ideas? TIA Ric

Chosen solution

FFus3r said

see this page: or try to install Ubuntu restricted extras to get the gstreamer codecs.

FFmpeg as Firefox on Linux has not used Gstreamer since Firefox 46.0 and later. Bug#1234092. The Ubuntu restricted extras is a way to install FFmpeg if using Ubuntu or a flavor of ubuntu yes.

Read this answer in context 👍 0

All Replies (8)

more options

is the any red boxes? :

more options

"H.264", "MSE & H.264" Enabled Plugins OpenH264 Video Codec by Cisco Systems and Widevine Content Decryption Module by Google with same result.

more options

about:config

  • media.mp4.enabled > TRUE.
  • media.wmf.enabled > TRUE.
  • media.mediasource.mp4 > TRUE.
  • media.webm.enabled > try FLASE or TRUE.



download ffmpeg linux package:


see thsis page:

more options

"media.wmf.enabled" setting does not exist. The others are as specified. The gstreamer ffmpeg plugins are installed. The Mozilla pages were not helpful.

more options

see this page:

or try to install Ubuntu restricted extras to get the gstreamer codecs.

more options

FFus3r said

download ffmpeg linux package:

Get the FFmpeg from in package manger on your Linux distro instead.

lucubrator said

The gstreamer ffmpeg plugins are installed.

You need FFmpeg. Firefox has not used anything Gstreamer since 46.0 and later.

Modified by James

more options

Chosen Solution

FFus3r said

see this page: or try to install Ubuntu restricted extras to get the gstreamer codecs.

FFmpeg as Firefox on Linux has not used Gstreamer since Firefox 46.0 and later. Bug#1234092. The Ubuntu restricted extras is a way to install FFmpeg if using Ubuntu or a flavor of ubuntu yes.

more options

Got FFmpeg rpm package installed, (running a derivative of Red Hat, not Ubuntu) and the problem seems to be solved. Thanks to all.