This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird is not displaying the html version... sometimes.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by lolix

more options

Two computers running latest Thunderbird (60). One is displaying correctly the HTML part (outlook invitation) and the exact same version of TB running on another computer is not opening the exact same email (stored on IMAP server) . Just displaying the text part..??

(of course I played with View / Message Body as...)

Two computers running latest Thunderbird (60). One is displaying correctly the HTML part (outlook invitation) and the exact same version of TB running on another computer is not opening the exact same email (stored on IMAP server) . Just displaying the text part..?? (of course I played with View / Message Body as...)

Modified by lolix

All Replies (3)

more options

I found that it has to do with Lightning extension. The problematic emails are "Outlook" invitation. When Ligthning is disabled, the HTML part is simply ignored. When Lightning is enabled, the HTML part is displayed and there is a header : This message contains an invitation to an event" Accept / tentative / decline.

more options

actually what is ignored it the attachment. Without lightning to offer up "smarts" as to what to do with it, it becomes just another attachment like a DOC or PDF

more options

Ok but the attachement should'nt be ignored. It should be displayed as... an "unknown" attachement.

Because it may content valuable information not repeated in the text. (That was actually the case for one user).

Modified by lolix