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Can't retrieve mail. Error: Cannot connect to server; the connection was refused

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by christ1

anonymous125
anonymous125
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I'm new to Thunderbird. Yesterday it worked fine but today I get an error and can't retrieve any mail. I have TorBirdy and Enigmail addons and no other addons. I have a VPN and am on linux but no other firewalls or antivirus programs. I have two different email accounts on Thunderbird utilizing different servers and both get the same error.

Any help would be much appreciated.

Thank you!

I'm new to Thunderbird. Yesterday it worked fine but today I get an error and can't retrieve any mail. I have TorBirdy and Enigmail addons and no other addons. I have a VPN and am on linux but no other firewalls or antivirus programs. I have two different email accounts on Thunderbird utilizing different servers and both get the same error. Any help would be much appreciated. Thank you!

All Replies (5)

anonymous125
anonymous125 Question owner
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I should have also mentioned that I have tried disconnecting the VPN and the error continued.

christ1
christ1
  • Top 25 Contributor
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Did you check with your email provider whether they have a problem?

anonymous125
anonymous125 Question owner
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christ1 said

Did you check with your email provider whether they have a problem?

I did and they're both fine.

anonymous125
anonymous125 Question owner
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I've tried starting Thunderbird in safe mode to no avail. As far as I know my distro doesn't have a safe mode to try but I haven't installed anything in the last day or so. I don't have a Windows machine to try safe made on.

christ1
christ1
  • Top 25 Contributor
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See https://support.mozilla.org/kb/cannot-receive-messages