Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

authentication required pop ups accessing my modem/router

jean.peuplu
jean.peuplu
more options

Accessing my home modem/router causes a pop up asking for user name and password. Clicking "Cancel" make's it go away but reappear if I type "return" or go to another window. The modem /router from Telus works correctly. This is since the latest updates: Firefox 60.0.1. I am on Mac High Sierra 10.15.6. Extensions are Ublock Origin and NoScript.

Accessing my home modem/router causes a pop up asking for user name and password. Clicking "Cancel" make's it go away but reappear if I type "return" or go to another window. The modem /router from Telus works correctly. This is since the latest updates: Firefox 60.0.1. I am on Mac High Sierra 10.15.6. Extensions are Ublock Origin and NoScript.

All Replies (2)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi jean.peuplu

I am also in Canada and have a telus router so I should be able to help.

Please tell us:

1. what you did (in particular what ip address/url did you type into the url bar of firefox? How did you connect the router to your computer: did you connect over WiFi or via Ethernet? and any other details you can remember)

2. what you expected

3. what happened

In particular screenshots of what happened are always helpful as well as the text of any error messages

I've had my telus router for 14 years (well I received a new one about 2 years ago) and logged into very few times; maybe once a year so I don't even remember the IP address. It just works!

Cheers!

...Roland

jean.peuplu
jean.peuplu Question owner
more options

I type my Router address 192.168.1.254, connected with wifi to an Apple airport router. This worked well for more than a year, accessing my Telus modem-router without authentication. That is what I expect. I also set the Safari to accept the modem-router certificat when using https but this does not work either. Using Safari for the same access works without authentication.

This must be related to the security/privacy things in the new Firefox. (60.0.3) Thank you.