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Firefox not loading pages

  • 1 reply
  • 1 has this problem
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  • Last reply by Paul

AHmedia
AHmedia
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I have had Firefox on my laptop for years but it stopped working a couple of days ago. When launched it just had a blank screen and says “New Tab” but gets no further than that. There is a network connection as Edge is running without any issues. I can type in a URL, click on a link to automatically open the browser – nothing works. The same problems is happening at home and in the office Firefox has been uninstalled, reinstalled and rebooted – all of which have failed to rectify the problem. When it was reinstalled in set a proxy by default, but this has been removed and now shows no proxy… no idea why it thought there was a proxy running.. Closing Firefox will result in 3 background processes running for approx. 60 seconds before the Firefox Crash Reporting box comes up. Currently running v64.0 – x64 on W10 (Build 1803)

I have had Firefox on my laptop for years but it stopped working a couple of days ago. When launched it just had a blank screen and says “New Tab” but gets no further than that. There is a network connection as Edge is running without any issues. I can type in a URL, click on a link to automatically open the browser – nothing works. The same problems is happening at home and in the office Firefox has been uninstalled, reinstalled and rebooted – all of which have failed to rectify the problem. When it was reinstalled in set a proxy by default, but this has been removed and now shows no proxy… no idea why it thought there was a proxy running.. Closing Firefox will result in 3 background processes running for approx. 60 seconds before the Firefox Crash Reporting box comes up. Currently running v64.0 – x64 on W10 (Build 1803)

All Replies (1)

Paul
Paul
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.