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My some add-ons options do not display any text

  • 2 replies
  • 1 has this problem
  • 22 views
  • Last reply by guiman

guiman
guiman
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From another post: "Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST. 

       https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
       https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles 

   then

       https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings"

I have the same problem. I have a clean install of v64, and I've tried the solutions suggested above, but still not seeing the text for some add-ons' options. Some, like "trash mail" display OK, but other like "ReloadMatic" just show the checkboxes with no text.

From another post: "Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST. https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings" I have the same problem. I have a clean install of v64, and I've tried the solutions suggested above, but still not seeing the text for some add-ons' options. Some, like "trash mail" display OK, but other like "ReloadMatic" just show the checkboxes with no text.
Attached screenshots

Chosen solution

Do you see this on the entire about:preferences page or only if you click the Options/Preferences button next to an extension.

Does this still happen with all extension disabled and only one extension enabled at the time and with the default theme?

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Do you see this on the entire about:preferences page or only if you click the Options/Preferences button next to an extension.

Does this still happen with all extension disabled and only one extension enabled at the time and with the default theme?

guiman
guiman Question owner
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Excellent suggestion: disabled the extensions (should have thought of that. Thanks). That worked. The text now shows.

Here's the odd thing though: I enabled the add-ons one by one (restarting Firefox each time) and the text never went away. All's I can figure is that one of the add-ons was installed wrong, and disabling it/enabling it fixed the problem.