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why is my Firefox app crashing all the time

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

positivealicia
positivealicia
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I have recently installed the new version of Firefox and Firefox has been crashing ever since updating my windows. I have uninstalled the old one and installed the new one and it is still crashing and shutting down all the time.

I will be on a page and then if I go to another one Firefox will crash. I have not had any issues with Firefox until now

I have recently installed the new version of Firefox and Firefox has been crashing ever since updating my windows. I have uninstalled the old one and installed the new one and it is still crashing and shutting down all the time. I will be on a page and then if I go to another one Firefox will crash. I have not had any issues with Firefox until now

All Replies (1)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.