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how can i correct insecure connection problem?

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

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this problem is making me nuts. cant open sites likes netflix,amazon. it doesnt even recognize mozilla site.

this problem is making me nuts. cant open sites likes netflix,amazon. it doesnt even recognize mozilla site.

All Replies (2)

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vronit5 said

this problem is making me nuts. cant open sites likes netflix,amazon. it doesnt even recognize mozilla site.

Hello vronit5,

That must be very frustrating .....

Please take a deep breath and go over this article (it's a lot to
read .... ) :

https://support.mozilla.org/en-US/kb/error-codes-secure-websites

Does that help  ?

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What error message do you see on the error page? Is this SEC_ERROR_UNKNOWN_ISSUER or another message?


You can check if there is more detail available about the issuer of the certificate.

  • click the "Advanced" button show more detail
  • click the blue error text (SEC_ERROR_UNKNOWN_ISSUER) to show the certificate chain
  • click "Copy text to clipboard" and paste the base64 certificate chain text in a reply

If clicking the blue error text doesn't provide the certificate chain then try these steps to inspect the certificate.

  • open the Servers tab in the Certificate Manager
    • Options/Preferences -> Privacy & Security
      Certificates: View Certificates -> Servers: "Add Exception"
  • paste the URL of the website (https://xxx.xxx) in it's Location field

Let Firefox retrieve the certificate -> "Get Certificate"

  • click the "View" button and inspect the certificate

You can see detail like the issuer of the certificate and intermediate certificates in the Details tab.