Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have existing account, upon signing in it asks me to use my authenticator app to verify. I've checked both my authenticator apps and Firefox was never added.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by montek

montek
montek
more options

I use two-step authentication for other accounts so I'm familiar with that verification process. I use an authenticator to generate time-sensitive codes for some accounts or get authentication sent directly to my mobile as a "click to approve" process. I haven't set up two-step for Firefox so I need help to get access to my account. I never received a verification from Firefox either, I've had this account for at least 5 years. Please help

I use two-step authentication for other accounts so I'm familiar with that verification process. I use an authenticator to generate time-sensitive codes for some accounts or get authentication sent directly to my mobile as a "click to approve" process. I haven't set up two-step for Firefox so I need help to get access to my account. I never received a verification from Firefox either, I've had this account for at least 5 years. Please help

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hmm, I don't think you should get that unless you went through the setup described here:

Secure your Mozilla account with two-step authentication

It is a concern that you can't get verification emails. Is a spam block a potential explanation for that?

montek
montek Question owner
more options

I have Mozilla saved as a trusted sender and one of the first things I did was check my Spam box. Thanks for your help. My 2 Step Verification is working for my other accounts. I am pretty sure I need help from Mozilla to reset my account and posting to this forum was their only option for me.