I dont see "Refresh Firefox" button at 'about:support'
I dont see "Refresh Firefox" button at 'about:support'
The Firefox client is completely clean without addons or preinstalled components. Fully default set of preferences
Here I see "Refresh Firefox" button but it does nothing: https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems
To Mozilla experts — Any solution on how to fix this? Underwater rocks on how it works?
All Replies (12)
Hello pciapa1,
My first reaction was "That's weird ... ", as your system details say that you're on the current, regular Firefox version. But when I took a closer look at your screenshot, it shows Firefox version 65.0b6 .....
I found this bug report :
https://bugzilla.mozilla.org/show_bug.cgi?id=1100334
Please don't post comments in a bug report, but you can vote for a bug to show your interest :
McCoy said
But when I took a closer look at your screenshot, it shows Firefox version 65.0b6 ..... I found this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1100334
Actually I googled this bug-report earlier, its a bit outdated (last post 4 years ago). I'm not sure my like will value to resolve this bug faster o_O)
Also I tried to experiment with value Default=1, but it seems that doesn't work for me
pciapa1 said
Actually I googled this bug-report earlier, its a bit outdated (last post 4 years ago). I'm not sure my like will value to resolve this bug faster o_O)
That bug report was last modified 11 months ago, and the
status is : NEW.
Can't hurt to try ......
Actually I've managed to login to bugzilla (terminated my Github link and re-logined with new duo-auth with creating a new pass, that took me out for a while to be honest)
McCoy said
Please don't post comments in a bug report, but you can vote for a bug to show your interest : https://bugzilla.mozilla.org/page.cgi?id=voting.html
Now I thought there is a button "vote" on a bug page, but found only Follow, instead.
Where I should add this but into a voting system? Thanks
Actually, with a bug that have 5 people interested in 5 years, I don't think there will be enough audience to make succesfull voting campaign ))
pciapa1 said
Actually, with a bug that have 5 people interested in 5 years, I don't think there will be enough audience to make succesfull voting campaign ))
Your choice of course ....
But maybe somebody else will see this thread and come up with the perfect solution for you (fingers crossed !).
For many years, it was the folk wisdom that the Refresh button is hidden in all profiles other than the current "default" profile. The reason was that the Refresh will refresh the default profile, which is not what users expect when running Firefox in a different profile. But in Firefox 64 (release), I do see the button even when running a different profile, so... that's not it.
I also see it in Nightly.
I also see it in a profile that starts up in automatic private browsing.
So I don't know why the button would be missing.
But all of my profiles have some history to them. Maybe your profile is so new and clean Firefox doesn't see any reason to display that button??
What puzzles me :
The system details say Firefox 64.0, but on the "about:support" page it says Firefox 65.0b6 .....
(hence I came up with that bug report .... )
McCoy said
What puzzles me : The system details say Firefox 64.0, but on the "about:support" page it says Firefox 65.0b6 ..... (hence I came up with that bug report .... )
Yes, actually I run separate browser to run tests on it. And perhaps, test runner framework (Mozilla Iris) can change some preferences that causes "Refresh button" disappear.
Iris downloads the latest version of Mozilla and runs it. BTW, Its the only difference in UI compare to my common Mozilla version.
As for this: jscher2000 said
But all of my profiles have some history to them. Maybe your profile is so new and clean Firefox doesn't see any reason to display that button??
that makes sense. But it will make me to dig deeper into creating of profile in test runner, which is not a simple thing to do :)
Chosen Solution
See also:
Modified by cor-el
cor-el said
See also:
Looks like this button is hidden with styles, but fully functions. Need to research the profile settings of browser instance. Thanks a lot @cor-el =-)
Per comment https://bugzilla.mozilla.org/show_bug.cgi?id=1100334#c11 They are able to work around this in marionette. I'm not sure we can do the same in Iris. I'm still waiting for a direct response from Gijs if there is anything we can do at the UI level of a profile to workaround this to get the "Refresh Firefox" button to appear and function correctly. Messing with profiles, even on test machines, is risky business. We'll see.