This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I drove the problem on Firefox when it says, connection untrusted and to stop it completely?

t12m13k44
t12m13k44
more options

Connection untrusted blocks me as I nagviate thru sites and it has becomes an annoyance. I have tried "I understand the risks" and "exception" but it keeps popping up if I go to another site. Why is the problem occurring? How can it be sloved? I am unable to navigate without it interferes.Is my internet provider is the one causing the problem? I am desperately looking for a solution.

Connection untrusted blocks me as I nagviate thru sites and it has becomes an annoyance. I have tried "I understand the risks" and "exception" but it keeps popping up if I go to another site. Why is the problem occurring? How can it be sloved? I am unable to navigate without it interferes.Is my internet provider is the one causing the problem? I am desperately looking for a solution.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi, this usually means there is a "man in the middle" of your connection. In some cases, it could be a proxy. In other cases, it could be another app on your Android device.

As the next step in the investigation, could you tap "Technical Details" and see what code appears there? For example SEC_ERROR_UNKNOWN_ISSUER. We have some articles for different codes: