This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I get my bookmarks back after I reset my password?

PattyBug25
PattyBug25
more options

I had to reset my computer and re downloaded Firefox. When it asked for my password I couldn't remember it so I reset it. I did not see a warning anywhere that said it would delete my backup info. I really need my bookmarks and saved usernames/passwords. Is there any way I can get this back?

Also is there any way I can contact Mozilla directly?? I could not find a phone# or other contact for their support besides this community question.

I had to reset my computer and re downloaded Firefox. When it asked for my password I couldn't remember it so I reset it. I did not see a warning anywhere that said it would delete my backup info. I really need my bookmarks and saved usernames/passwords. Is there any way I can get this back? Also is there any way I can contact Mozilla directly?? I could not find a phone# or other contact for their support besides this community question.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Did your Windows reset create a folder named

C:\Windows.old

That is a temporary folder retained for 28 days which contains a lot of your old data.

If you find that folder, let's go looking for your bookmarks.

For Firefox, you'll need to turn on viewing of hidden files and folders. See:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then you can explore up the path:

C:\Windows.old\Users\username\AppData\Roaming\Mozilla\Firefox\Profiles

Anything there?

Each profile has a partially random name -- like a12ve45z.default -- and inside should be a folder named bookmarkbackups containing files with the creation date coded into the name.

Can you find any recent backups? If so, the next step is to discuss how best to restore them to your currently running Firefox.