This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ditty News Ticker on Wordpress not showing links on my Firefox browser but does show up on others.

more options

I have a ditty news ticker on my Wordpress site (https://www.visionarycomics.com/), it is located at the top of the main page. The title of the ticker (BREAKING NEWS) shows up, but the rotating links will not show up on my Firefox browser. They do show up on other browsers like Chrome, and other people have said they can see the links on their Firefox browser, so I'm wondering if there is some setting I have on mine that prevents me from seeing these?

We thought it might be outdated themes and fonts, but fixed those, I checked Wordpress support and found a similar problem which was fixed by adding custom CSS code to the ticker, so I did that, and nothing works.

I would appreciate any help or guidance on this.

I have a ditty news ticker on my Wordpress site (https://www.visionarycomics.com/), it is located at the top of the main page. The title of the ticker (BREAKING NEWS) shows up, but the rotating links will not show up on my Firefox browser. They do show up on other browsers like Chrome, and other people have said they can see the links on their Firefox browser, so I'm wondering if there is some setting I have on mine that prevents me from seeing these? We thought it might be outdated themes and fonts, but fixed those, I checked Wordpress support and found a similar problem which was fixed by adding custom CSS code to the ticker, so I did that, and nothing works. I would appreciate any help or guidance on this.

All Replies (5)

more options

I use the NoScript extension, so I can selectively allow and block different script sources on a page. uMatrix has similar capabilities. The ticker is fine until I allow scripts from createsend1.com (see attached screenshot). Then they don't work. There is some conflict between them, but I don't know what it is.

more options

Sorry, I'm not very internet computer literate, so bear with me... That looks like custom settings you put in place, and I've never set anything up like that, so I'm assuming that's not the issue.

I've never modified any settings blocking anything, or customizing what is allowed. So, my thinking is this has to be a more generic issue. I thought it might be a javascript or shockwave setting as I know both of those have undergone changes recently, but I can't seem to change anything that works.

Though it sounds like it's showing up for most others with standard setting, so that's something.

Thanks!

more options

CEdwardSellner said

That looks like custom settings you put in place, and I've never set anything up like that, so I'm assuming that's not the issue.

Most people do not use the NoScript extension, and probably most people should not because it requires a lot of work to get some sites to load completely. But it's useful for research.

My research only went this far:

  • If I block scripts from the site I mentioned, the ticker works on my Firefox.
  • If I allow scripts from that site, the ticker does not work on my Firefox.

That script is related to the buttons under Newsletters. You could contact your service provider / plugin provider / theme provider (whoever is responsible for that function) and see whether they have an update available to resolve the issue.

more options

Thanks, I do appreciate your efforts and time. I've reached out to my former Web Site Developer as I've also found some other customized issues I can not access currently, so I will ask them to look into this. Wanted to try the forums first.

Again, thank you!

more options

Okay, I've realized something, this is not specific to the Ditty News Ticker, it seems to be the issue with anything that uses CSS3 animation. A little further down that same page are blog postings, and they don't show up either. Both elements use CSS3 animation for rotating - the news ticker, rotating up links in text, the blog section for scrolling through recent blog post previews.

Clearly most folk with Firefox seem able to see these, but not me, on either of my computers. My Firefox is up to date, but my computers are older - could this be a hardware problem? Could this be some setting changed?

My webmaster wasn't able to track it down, and despite updating everything on the site to the most recent, themes, plug-ins, etc. still not working.

Modified by CEdwardSellner