This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem with google search and recaptcha

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

With Firefox (64.0.2) is impossible to use Google search, all I get is sorry page. If I use Edge or IE everything is ok. If I use Firefox and log on to my Google account, again is ok. Doe's Google deliberately block me or this is Firefox fault or block's me because I use Firefox? Found at forum that I sholud create dummy account… why?!?! I will switch to another browser (I am in computer user since 1990, also Firefox and Thunderbird user from first days). In my regular job Help Desk is similar to this, it is impossible to ask any question that differs from usual question, so things have to be like this, I think…. I'm a little angry, writing letters instead of doing job, so sorry.

With Firefox (64.0.2) is impossible to use Google search, all I get is sorry page. If I use Edge or IE everything is ok. If I use Firefox and log on to my Google account, again is ok. Doe's Google deliberately block me or this is Firefox fault or block's me because I use Firefox? Found at forum that I sholud create dummy account… why?!?! I will switch to another browser (I am in computer user since 1990, also Firefox and Thunderbird user from first days). In my regular job Help Desk is similar to this, it is impossible to ask any question that differs from usual question, so things have to be like this, I think…. I'm a little angry, writing letters instead of doing job, so sorry.

All Replies (1)

more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}