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My email will not let me login

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by LouiseA.

LouiseA.
LouiseA.
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My email was fine been using it for years then all of the sudden it will not allow me to login. It is stated something failed.

My email was fine been using it for years then all of the sudden it will not allow me to login. It is stated something failed.

Chosen solution

What operating system do you use ? Windows, MAC, Linux ????

Have you recently updated Thunderbird ? What version of Thunderbird are you using? In Thunderbird, 'Help' > 'About Thunderbird' will tell you this info.

Is this a POP or IMAP mail account ? Is it a Gmail mail account ? If no, what server are you connecting to eg: comcast, virgin media etc

Do you normally manually login each time you want to access the server or does Thunderbird usually do this automatically?

re :It is stated something failed what is the entire message word for word.

Can you logon to your webmail account and see emails ? If yes, let the forum know as this confirms you know the correct password and username.

Read this answer in context 👍 0

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Chosen Solution

What operating system do you use ? Windows, MAC, Linux ????

Have you recently updated Thunderbird ? What version of Thunderbird are you using? In Thunderbird, 'Help' > 'About Thunderbird' will tell you this info.

Is this a POP or IMAP mail account ? Is it a Gmail mail account ? If no, what server are you connecting to eg: comcast, virgin media etc

Do you normally manually login each time you want to access the server or does Thunderbird usually do this automatically?

re :It is stated something failed what is the entire message word for word.

Can you logon to your webmail account and see emails ? If yes, let the forum know as this confirms you know the correct password and username.

LouiseA.
LouiseA. Question owner
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Thank you got it fixed before this but I do appreciate the help!!! Have a good day.