This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My password is not working. Checked show passwords and its correct but not working.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by christ1

activezz
activezz
more options

I have several email accounts on that are all on same provider and have bee working great for years. All have the same password. Today one of them stopped and tell me password or user name is wrong. Nothing was changed. I even went to options to check and confirm the passwords. Cannot understand why just one account will not log in. Thanks all, Jeff

I have several email accounts on that are all on same provider and have bee working great for years. All have the same password. Today one of them stopped and tell me password or user name is wrong. Nothing was changed. I even went to options to check and confirm the passwords. Cannot understand why just one account will not log in. Thanks all, Jeff

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
All have the same password.

Re-using the same password for different accounts is bad security practice.

Today one of them stopped and tell me password or user name is wrong.

See https://support.mozilla.org/kb/cannot-receive-messages