Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error message of "7zip cannot create temp folder archive".

  • 7 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Error message of "7zip cannot create temp folder archive". Running administrator with full rights. Tried installing with full installer. Tried running as admin. Please help, thanks

Error message of "7zip cannot create temp folder archive". Running administrator with full rights. Tried installing with full installer. Tried running as admin. Please help, thanks

Chosen solution

Installing 7-zip won't solve this. This is about the Firefox installer that is packed with 7-zip self extracting code. When you install Firefox then the 7-zip stub needs to create a directory to extract all the files. For some reason it isn't possible to create this folder.

You can try to clear the TEMP folder to see if that has effect.

Did you try to boot the computer in Windows Safe Mode?

Read this answer in context 👍 2

All Replies (7)

more options

Is this from an add-on or another program? Contact its support.

more options

This means that the 7-zip archive application that is used to pack the Firefox installer isn't able to create a folder to extract its content.

Are you using the small stub or the full installer?

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

more options

The error message appeared even before I had 7-zip installed on the computer. I only subsequently installed it to try to solve the problem.

more options

ranp said

Error message of "7zip cannot create temp folder archive". Running administrator with full rights. Tried installing with full installer. Tried running as admin. Please help, thanks

So where are you getting your 7zip from?

more options

Chosen Solution

Installing 7-zip won't solve this. This is about the Firefox installer that is packed with 7-zip self extracting code. When you install Firefox then the 7-zip stub needs to create a directory to extract all the files. For some reason it isn't possible to create this folder.

You can try to clear the TEMP folder to see if that has effect.

Did you try to boot the computer in Windows Safe Mode?

more options

Safe Mode boot worked. Why does it only work in safe mode? Thanks!

more options

It is possible that other software (e.g. security software) that is running on your computer is causing this problem and if you boot in Safe Mode then this software isn't running.