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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

OThorburn
OThorburn
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So this morning whilst watching a video my cursor froze so I simply switched the laptop off then on again.

when I switched it back on it started a windows update which it then said "we could not compete the update, reverting changes"

Now I can shutdown and switch on fine with it only promoting the update again if I restart.

However since then whenever I open firefox the crash reporter cones up immediately.

I've tried opening it in safe mode and refreshing and still nothing.

The last 5 crash reports ids are:

1549038602 (labelled as last crash) 1549002736 (all others labelled as installtime) 1547580304 1545087874 1542374872

So this morning whilst watching a video my cursor froze so I simply switched the laptop off then on again. when I switched it back on it started a windows update which it then said "we could not compete the update, reverting changes" Now I can shutdown and switch on fine with it only promoting the update again if I restart. However since then whenever I open firefox the crash reporter cones up immediately. I've tried opening it in safe mode and refreshing and still nothing. The last 5 crash reports ids are: 1549038602 (labelled as last crash) 1549002736 (all others labelled as installtime) 1547580304 1545087874 1542374872

All Replies (2)

FredMcD
FredMcD
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OThorburn said

my cursor froze so I simply switched the laptop off then on again.

That is a Last Resort because this could cause files on the hard drive to be corrupted.

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

FredMcD
FredMcD
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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia