This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox draws only an outline of a window

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by MrSinister

MrSinister
MrSinister
more options

Hello, for some time Firefox draws only an outline of a window when I try to open "Help" sub-menu ( or any other firefox sub-menu), or uBlock Origin and Video Download Helper menus. Additionally after I try to open any of the sub-menus even the main Firefox menu draws only an outline. Firefox behaves like this until program restart. After it's opened once again the main menu is accessible (but not uBlock and VDH menus). The other way is to open a private window and access the main menu there ( but only the main menu as in "regular" window). I tried to uninstall the add-ons and clear all the config files but no luck there. Besides, Firefox menu behaving strangely on its own indicates that it may not be any add-on's fault. I attach the screenshot. It was not easy to capture what I'm talking about because the outline usually disappears after pressing "Print Screen". Please help.

Hello, for some time Firefox draws only an outline of a window when I try to open "Help" sub-menu ( or any other firefox sub-menu), or uBlock Origin and Video Download Helper menus. Additionally after I try to open any of the sub-menus even the main Firefox menu draws only an outline. Firefox behaves like this until program restart. After it's opened once again the main menu is accessible (but not uBlock and VDH menus). The other way is to open a private window and access the main menu there ( but only the main menu as in "regular" window). I tried to uninstall the add-ons and clear all the config files but no luck there. Besides, Firefox menu behaving strangely on its own indicates that it may not be any add-on's fault. I attach the screenshot. It was not easy to capture what I'm talking about because the outline usually disappears after pressing "Print Screen". Please help.
Attached screenshots

Modified by MrSinister

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

MrSinister
MrSinister Question owner
more options

@cor-el unfortunately it did not do anything good for me. @ FredMcD That's where it gets tricky: I cannot start FF in safe mode from the main menu for obvious reasons. I got it to start in safe mode via Terminal but it's still the same.