This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Message filters not moving email

  • 4 replies
  • 1 has this problem
  • 30 views
  • Last reply by sfhowes

rcaddy
rcaddy
more options

I use Popfile to classify my email to then be filtered by Message filters in Thunderbird to be moved to various subfolders. I have multiple filters using Popfile and almost all of the messages are filtered correctly. I'm using a property called X-Text-Classification which Popfile inserts into the header as its classification that should be acted upon. See attached example. I have attached 3 screenshots. Filters is of the 2 filters that are being used in this example. The top image is matched to Header1and does not move to the appropriate subfolder. The bottom image is matched to Header2 and does move.

Any thoughts are appreciated.

I use Popfile to classify my email to then be filtered by Message filters in Thunderbird to be moved to various subfolders. I have multiple filters using Popfile and almost all of the messages are filtered correctly. I'm using a property called X-Text-Classification which Popfile inserts into the header as its classification that should be acted upon. See attached example. I have attached 3 screenshots. Filters is of the 2 filters that are being used in this example. The top image is matched to Header1and does not move to the appropriate subfolder. The bottom image is matched to Header2 and does move. Any thoughts are appreciated.
Attached screenshots

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

I don't see any obvious difference between the two headers that would make one filter work but not the other. The To: header is slightly different, which suggests the filters have been defined for different accounts (filters are account-specific). Open Tools/Message Filters and check that the filters are defined for the correct account and account folder. Otherwise, enable the filter log and see if anything points to a solution.

rcaddy
rcaddy Question owner
more options

Thanks for your suggestion, I'll let you know what I find.

rcaddy
rcaddy Question owner
more options

I see what you are talking about, but if the filter is using X-Text-Classification as my filter key would it matter if the To is different. At a second glance I see a few other things that are slightly different in the headers. Also, I checked a couple of other email headers that are being filtered correctly and their To is also different. Thanks again for your response.

sfhowes
sfhowes
  • Top 10 Contributor
more options

If the filter log doesn't suggest anything amiss, you could examine the msgFilterRules.dat file in a text editor. There is a dat file for each account.