This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Always logged in with FF on my mail GMX.COM, since yesterday it is impossible?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

To enter my GMX mail-account they have a dropdown box where my username and password are filled in and underneath there is a second blue button "log in", I used to just click on it and I was in. Since yesterday that is no longer possible. I click on it and the drop down disappears again! With other browsers it still works... :( Please help me out here. Lilith from Antwerp in Belgium

To enter my GMX mail-account they have a dropdown box where my username and password are filled in and underneath there is a second blue button "log in", I used to just click on it and I was in. Since yesterday that is no longer possible. I click on it and the drop down disappears again! With other browsers it still works... :( Please help me out here. Lilith from Antwerp in Belgium

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}