This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird deletes second account upon exit of the program

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by Liga33

Liga33
Liga33
more options

I recently moved to a Macbook Pro, OS is Mojave. I use Thunderbird as my email client and have 2 accounts created, my personal email alias and a shared email alias but each time I close the Thunderbird application it completely deletes the second email account. I can see a reason Thunderbird does this and have tried uninstalling and reinstalling the application but this does not fix. Is there a setting on the Mac that I need to change, I never had an issue with my old windows based machine.

Thanks, Lisa

I recently moved to a Macbook Pro, OS is Mojave. I use Thunderbird as my email client and have 2 accounts created, my personal email alias and a shared email alias but each time I close the Thunderbird application it completely deletes the second email account. I can see a reason Thunderbird does this and have tried uninstalling and reinstalling the application but this does not fix. Is there a setting on the Mac that I need to change, I never had an issue with my old windows based machine. Thanks, Lisa

All Replies (2)

Alan Mead
Alan Mead
more options

What's "personal email alias and a shared email alias"? I'm assuming you have two accounts (you created two accounts) and maybe the "shared" account is an IMAP or gmail or something. Those details might help nail down the issue.

I can't find someone who lost just one account, but losing all your accounts happens: https://support.mozilla.org/en-US/questions/1115736

See this KB page: http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Liga33
Liga33 Question owner
more options

Hi I have 2 thunderbird email accounts active in the one thunderbird instance one is a personal account only I use and one a shared account (both IMAP). Thunderbird deletes the second account (shared one) every time I close the application down. This only started when I began using a Macbook Pro 2 weeks ago.

The above knowledge item does not deal with my issue specifically and I cannot figure out why Thunderbird acts this way when the application is closed.