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new password failed

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Toad-Hall

ecpho
ecpho
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I updated my gmail password and now the TB dialogue boxes keep saying that login failed. I went to password manager and deleted all old gmail passwords saved but still no luck. Do I remove the account and add it back?

I updated my gmail password and now the TB dialogue boxes keep saying that login failed. I went to password manager and deleted all old gmail passwords saved but still no luck. Do I remove the account and add it back?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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This could be gmail deliberately blocking you.

Pop or IMAP mail account ? If POP : logon to webmail account via a browser and select to use 'less secure app'.

If Imap are you using 'Authentication Method' = 'normal Password' or 'OAuth2' ? If 'Normal Password' then do same as for POP.

If you subsequently swap 'Authentication Method' in 'Server Settings' and 'Outgoing Server (SMTP) settings to using 'OAuth2' then you will be diverted to a browser to login. This is gmail checking that you really are you. Then a token is downloaded into Thunderbird. From then onwards gmail will use that token instead of the password.

Modified by Toad-Hall