This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Convert to PDF

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by pjaj

pjaj
pjaj
more options

Select several emails Right click on the group click on "Save selected messages" Click on PDF Answer OK to the two questions Nothing happens. No storage location option is offered.

Is the PDF being generated? If so where is it stored? Is this feature broken?

Select several emails Right click on the group click on "Save selected messages" Click on PDF Answer OK to the two questions Nothing happens. No storage location option is offered. Is the PDF being generated? If so where is it stored? Is this feature broken?

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

I'm using version 60.6.1 on Windows 10 OS. Just checked using same process as you mention. After answering yes to two questions a window opens so I can choose a folder and both pdf docs are created. So this is working.

What OS are you using? what version of Thunderbird?

Test in Safe Mode: https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Do you get same issue?

If yes, please restart computer in 'Safe Mode with networking' Then start Thunderbird as normal. Do you get same issue?

pjaj
pjaj Question owner
more options

Hi, I'm also using Windows 10 64bit with Thunderbird 60.6.1. However, restarting it in safe mode there are fewer options in the first menu, and "Save selected messages" isn't one of them, so I can get no further with the test.

In the meantime, in normal mode, I ticked the two "don't ask me again" boxes on the subsequent questions and as soon as I click on "PDF" in the second options menu, both menus disappear and nothing else happens.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

What version of 'ImportExportTools' are you using? I'm using 3.3.2

pjaj
pjaj Question owner
more options

Nailed it! I had V3.3.0 which claimed not to have any update available, but I re-installed it and it then showed V3.3.2 which works. Thanks for all your help.

Switched it to automatic update from "Default"

Modified by pjaj