Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox blocks googleadservices.com content. How can I fix this?

Wink
Wink
more options

If I do a shopping search with google, many of the results have links which will not open in Firefox. For example, if I look for a Murphy bed and find this link with Google, it will not open (and I have already tried putting googleadservices.com in Firefox as an exception site for the popup blocker). : https://www.google.com/aclk?sa=l&ai=DChcSEwjouJHywObhAhXuobMKHSQqDHwYABAmGgJxbg&sig=AOD64_0XaeU2mx9_XNKe-DXK2XdALJhGbw&ctype=5&q=&ved=0ahUKEwiewo3ywObhAhVSm-AKHSgbA3EQiy8IpAE&adurl=

What I get is a redirect to this: https://www.googleadservices.com/pagead/aclk?sa=L&ai=C3BZYEiy_XOjnOu7DzgWk1LDgB-qwoaVWgv6mkqAJs4a_2NQICAkQCyDezc8eKBRgyYaAgKSknBCgAcq3r5UDyAEHqgQ_T9CuSiJZPtiNk1u04ooOLLIHja23xuRccGf8SmQRQwfoV7FDe690ciGltKxnWAKv5vHJu5mXbGLdEnAQDh0hwATilo-eiALABQWgBiaAB57I0GqIBwGQBwKoB6a-G6gH2csbqAfPzBuoB_PRG9gHAbAIAcAIAbEJnotnYe8gM1G5CZ6LZ2HvIDNR-AkB4BLg2vD9pcDY6Co&ctype=5&ved=0ahUKEwiewo3ywObhAhVSm-AKHSgbA3EQiy8IpAE&dblrd=1&sival=AF15MEBtAz63HHUC23YPLNPgReCQu4GU4FwtEaiE5sopFZ2SBwF3O3wviv3wIfAWVL-dr9UbwhQhReRuvcPmPBWW7j7Gyrr86zxjCt5eo2rxvOCz7KrShHxJnX4UA4j5i6NHdWRevCRF4QT9c6j4oM9LK2Jxq1fEyA&sig=AOD64_38tILCThqAhQBsYgDO7Iq7VvY33A&adurl=https://burlesonhomefurnishings.com/full-size-solid-wood-murphy-hideaway-bed/ 

I tried to take a screenshot but that was not possible, but the page I see says this,

"Unable to connect Firefox can’t establish a connection to the server at www.googleadservices.com. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."
If I do a shopping search with google, many of the results have links which will not open in Firefox. For example, if I look for a Murphy bed and find this link with Google, it will not open (and I have already tried putting googleadservices.com in Firefox as an exception site for the popup blocker). : https://www.google.com/aclk?sa=l&ai=DChcSEwjouJHywObhAhXuobMKHSQqDHwYABAmGgJxbg&sig=AOD64_0XaeU2mx9_XNKe-DXK2XdALJhGbw&ctype=5&q=&ved=0ahUKEwiewo3ywObhAhVSm-AKHSgbA3EQiy8IpAE&adurl= What I get is a redirect to this: https://www.googleadservices.com/pagead/aclk?sa=L&ai=C3BZYEiy_XOjnOu7DzgWk1LDgB-qwoaVWgv6mkqAJs4a_2NQICAkQCyDezc8eKBRgyYaAgKSknBCgAcq3r5UDyAEHqgQ_T9CuSiJZPtiNk1u04ooOLLIHja23xuRccGf8SmQRQwfoV7FDe690ciGltKxnWAKv5vHJu5mXbGLdEnAQDh0hwATilo-eiALABQWgBiaAB57I0GqIBwGQBwKoB6a-G6gH2csbqAfPzBuoB_PRG9gHAbAIAcAIAbEJnotnYe8gM1G5CZ6LZ2HvIDNR-AkB4BLg2vD9pcDY6Co&ctype=5&ved=0ahUKEwiewo3ywObhAhVSm-AKHSgbA3EQiy8IpAE&dblrd=1&sival=AF15MEBtAz63HHUC23YPLNPgReCQu4GU4FwtEaiE5sopFZ2SBwF3O3wviv3wIfAWVL-dr9UbwhQhReRuvcPmPBWW7j7Gyrr86zxjCt5eo2rxvOCz7KrShHxJnX4UA4j5i6NHdWRevCRF4QT9c6j4oM9LK2Jxq1fEyA&sig=AOD64_38tILCThqAhQBsYgDO7Iq7VvY33A&adurl=https://burlesonhomefurnishings.com/full-size-solid-wood-murphy-hideaway-bed/ I tried to take a screenshot but that was not possible, but the page I see says this, "Unable to connect Firefox can’t establish a connection to the server at www.googleadservices.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

One possible blocker could be Tracking Protection, an element of Firefox's Content Blocking feature. Do you see a "shield" icon at the left end of the address bar when using Google Shopping?

Of course, add-ons might also be relevant.

Wink
Wink Question owner
more options

No, there is only the lower case i for information at the left end of the address bar.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Do you think it might be one of your add-ons? You could test in Firefox's Safe Mode. In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Some security software filters your browsing, such as Avast, AVG, Bitdefender, ESET, and Kaspersky. I don't know that they'd risk Google's wrath, but if you use any of those products, check their settings to see if they block any ad servers.