Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

The System Details list shows you run an older Firefox 47 version that is no longer supported with security updates.

• User Agent: Mozilla/5.0 (Windows NT 6.1; rv:47.0) Gecko/20100101 Firefox/47.0

Please update to the current Firefox 66.0.3 release.

• Help -> About Firefox
• https://support.mozilla.org/en-US/kb/update-firefox-latest-version

You can find the full version of the current Firefox release (66.0.3) in all languages and all operating systems here:

• https://www.mozilla.org/en-US/firefox/all/
• https://www.mozilla.org/en-US/firefox/66.0.3/releasenotes/