This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why are popstate-xx.dat email folders appearing

more options

I have a number of users (about 120) using thunderbird. All users are at least on 60.X. All users are set up to POP. Some users, not all, are receiving popstate-xx.dat mail folder creations. All users are setup using the default settings and locations. We do run antivirus software, Trend Micro worry free business. Users delete the folders daily only to have them come back regularly. This just started happening about 2 weeks ago. I am trying things I have found online but nothing is working. I made exceptions in Trend C:\ALLUSERSAPPDATA\Local\Thuderbird\Profiles C:\Users\%userprofile%\AppData\Local\Thunderbird\Profiles

The issue still exists for the users affected by it.

I have a number of users (about 120) using thunderbird. All users are at least on 60.X. All users are set up to POP. Some users, not all, are receiving popstate-xx.dat mail folder creations. All users are setup using the default settings and locations. We do run antivirus software, Trend Micro worry free business. Users delete the folders daily only to have them come back regularly. This just started happening about 2 weeks ago. I am trying things I have found online but nothing is working. I made exceptions in Trend C:\ALLUSERSAPPDATA\Local\Thuderbird\Profiles C:\Users\%userprofile%\AppData\Local\Thunderbird\Profiles The issue still exists for the users affected by it.

All Replies (3)

more options

re :C:\ALLUSERSAPPDATA\Local\Thuderbird\Profiles C:\Users\%userprofile%\AppData\Local\Thunderbird\Profiles

Thunderbird profiles are not kept in 'Local'. That is a folder used by the OS for cache etc. They should be here...in 'Roaming' C:\Users\%userprofile%\AppData\Roaming\Thunderbird\Profiles

Something, probably a scan by AV, has corrupted the original popstate.dat' file and new ones are being reproduced.

Exit Thunderbird. Access : C:\Users\%userprofile%\AppData\Roaming\Thunderbird\Profiles\profile name folder\Mail\pop mail account name folder. delete all 'popstate.dat' files.

Start Thunderbird A new popstate.dat file will be created.

'popstate.dat' file keeps a record of what has been downloaded so it is not downloaded twice. The only downside of deleting this file is that all emails currently in server Inbox will be downloaded even if downloaded previously.

more options

Thank you very much. I will try that. We have a very heavy volume of email usage here and I know they won't be happy about have dupes created but if that's what it takes. I have also added the exception in Trend to the roaming profile so I will see if that helps. Thanks again for the reply

more options

Fantastic! Thanks!