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TBird 60.6.1 continually crashes every few minutes since running mbox to maildir conversion.

  • 4 replies
  • 0 have this problem
  • 2 views
  • Last reply by Wayne Mery

blaine.miller
blaine.miller
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I have multiple email accounts in Tbird. I enabled the m.store.... switch in about:config and then changed server settings for each account from mbox to maildir. All email accounts appeared to successfully convert with the exception of the one large email account, it's nearly 3GB. TBird crashed after about 11% complete and closed. On restarting TBird, that large account showed mbox still for mail.store type. I changed server settings to maildir again and conversion stayed at 0 % for nearly half an hour before TBird crashed and burned again... On the third try, conversion of that email account succeeded, but TBird never restarted after completion. Within a few minutes of completing the last account, TBird crashed and the crash reporter popped up...

That was several days ago... TBird crashes every few minutes ever since the mbox to maildir conversion of this large mailbox. I have uninstalled and reinstalled fresh TBird several times. I've started in Safe Mode... I've disabled or deleted all addin's,extensions, whatever. I've shut down AVAST antivirus, MS Firewalls, everything not absolutely necessary. TBird continues to crash every few minutes when started and running. While TBird is up and running, it works fine, gets all my emails downloaded, I can compose and send emails no problem. Hardware is stable for 3 years, no memory issues and nothing else crashes, no other applications, Windows 10 build 1809... That Win10 update was applied several weeks ago and I had no problems as a result of it...

The only thing I believe I've changed is the mbox to maildir mail.store conversion. All the crashes reported are keyed to my bmiller@coastside.net email account. Coincidentally, this is the large account that took 3 passes to convert. I check with my email server provider and they report no issues or problems with my account from their end...

Any thoughts or feelings about what's going on?

Thanks!

Blaine Miller ... ... Phoenix, AZ (MST TimeZone)


edited out email and phone# at end of post from public and search/spam bots view as this is a public forum and not a private ticket system or such.

I have multiple email accounts in Tbird. I enabled the m.store.... switch in about:config and then changed server settings for each account from mbox to maildir. All email accounts appeared to successfully convert with the exception of the one large email account, it's nearly 3GB. TBird crashed after about 11% complete and closed. On restarting TBird, that large account showed mbox still for mail.store type. I changed server settings to maildir again and conversion stayed at 0 % for nearly half an hour before TBird crashed and burned again... On the third try, conversion of that email account succeeded, but TBird never restarted after completion. Within a few minutes of completing the last account, TBird crashed and the crash reporter popped up... That was several days ago... TBird crashes every few minutes ever since the mbox to maildir conversion of this large mailbox. I have uninstalled and reinstalled fresh TBird several times. I've started in Safe Mode... I've disabled or deleted all addin's,extensions, whatever. I've shut down AVAST antivirus, MS Firewalls, everything not absolutely necessary. TBird continues to crash every few minutes when started and running. While TBird is up and running, it works fine, gets all my emails downloaded, I can compose and send emails no problem. Hardware is stable for 3 years, no memory issues and nothing else crashes, no other applications, Windows 10 build 1809... That Win10 update was applied several weeks ago and I had no problems as a result of it... The only thing I believe I've changed is the mbox to maildir mail.store conversion. All the crashes reported are keyed to my bmiller@coastside.net email account. Coincidentally, this is the large account that took 3 passes to convert. I check with my email server provider and they report no issues or problems with my account from their end... Any thoughts or feelings about what's going on? Thanks! Blaine Miller ... ... Phoenix, AZ (MST TimeZone) edited out email and phone# at end of post from public and search/spam bots view as this is a public forum and not a private ticket system or such.

Modified by James

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Please read info at this link and then report issues as directed. https://support.mozilla.org/en-US/kb/maildir-thunderbird

blaine.miller
blaine.miller Question owner
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With respect, the redirect to this article is superfluous and doesn't address the bug issue at all. I filed the initial report for several reasons, not the least of which is that I don't have the analysis tools to read the dozens of crash reports/logs TBird has been generating. I'd be more than glad to help work this issue, but 1) I'm not a software engineer, I'm a SysAdmin... 2) the mbox to maildir issue has been out there for many, many years with no apparent or only partial resolution. And, 3) I really love TBird, have been using it from when it was a (Mozilla) Beta in Netscape's eyes and don't want to see it die a slow death from lack of support.

So, how and where do I help? Please, don't say send more money. Getting redirects to the obvious is not a good use of time and capital.

Thanks!

BlaineM

Toad-Hall
Toad-Hall
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The link informs you that there are issues and to use MailDir with caution. The link also tells you where to report the bug at the bottom of the information. The link tells you to go here: https://bugzilla.mozilla.org/enter_bug.cgi?format=guided#h=dupes|Thunderbird|

Bug reports are very necessary to help improve the product and your reports are much appreciated. You would need to create an account. Offer information such as what OS you are using and what version of Thunderbird. State what issue you encountered.

You mention Thunderbird crashed, so it would be useful to include the latest crash report(s) as they contain some excellent info which is of use to those fixing bugs. Crash reports can be located in Thunderbird. Help > Troubleshooting Information scroll down to the Crash Reports section. Copy paste the info.

At that link, if you type in Maildir you can also see other reported bugs. It is worth checking to see if any are the same as you have experienced.

Wayne Mery
Wayne Mery
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Toad-Hall said

Please read info at this link and then report issues as directed. https://support.mozilla.org/en-US/kb/maildir-thunderbird

Spot on. Maildir is not fhinised and so the best path to progress is to file a bug report