unable to sign in to GMail
G Mail worked fine until mid day. Then Thunderbird unable to sign in to the account. I am able to sign in to my gmail account via the web browser(Firefox) no problem. I have checked the account settings to no avail. A number of times when G mail singed in I received the authorization window to allow Thunderbird to sign in and allowed it. Still no luck. Checked that nothing changed in my G Mail account settings via the browser. Troubleshooting information is below. Any suggestions would be deeply appreciated. Regards
Application Basics
Name: Thunderbird Version: 60.7.0 Build ID: 20190519110825
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Thunderbird/60.7.0 OS: Linux 4.19.45-1-MANJARO
Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Location Service Key: Found Google SafeBrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.hushmail.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.hushmail.com:587, alwaysSTARTTLS, passwordCleartext, true
Extensions
Name
Version
Enabled
ID
Enigmail
2.0.11
false
{847b3a00-7ab1-11d4-8f02-006008948af5}
Lightning
6.2.7
false
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL is currently disabled.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL is currently disabled.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
GPU #1
Active: Yes
Description: NVIDIA Corporation -- GeForce GTX 750 Ti/PCIe/SSE2
Vendor ID: NVIDIA Corporation
Device ID: GeForce GTX 750 Ti/PCIe/SSE2
Driver Version: 4.6.0 NVIDIA 418.74
GPU #2
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CairoUseXRender: 0
Decision Log
HW_COMPOSITING: blocked by default: Acceleration blocked by platformblocked by runtime: Acceleration blocked by safe-mode
OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: Build doesn't include WebRender
OMTP: disabled by default: Disabled by defaultblocked by runtime: OMTP blocked by safe-mode
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: remote
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 48000
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
HDA NVidia Digital Stereo (HDMI 3)
/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card1
NVIDIA Corporation
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 1 - 384000
0 - 0
Built-in Audio Analog Stereo
/devices/pci0000:00/0000:00:1f.3/sound/card0
Intel Corporation
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 1 - 384000
0 - 0
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Monitor of HDA NVidia Digital Stereo (HDMI 3)
/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card1
NVIDIA Corporation
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 1 - 384000
0 - 0
Monitor of Built-in Audio Analog Stereo
/devices/pci0000:00/0000:00:1f.3/sound/card0
Intel Corporation
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 1 - 384000
0 - 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 extensions.lastAppVersion: 60.7.0 font.internaluseonly.changed: true media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1558978655 places.history.expiration.transient_current_max_pages: 84661 print.print_bgcolor: false print.print_bgimages: false print.print_duplex: 0 print.print_evenpages: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: na_letter print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1558272718
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.21
4.21
NSS
3.44
3.44
NSSSMIME
3.44
3.44
NSSSSL
3.44
3.44
NSSUTIL
3.44
3.44
Sandbox
Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces for privileged processes: true User Namespaces: false Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 0
Rejected System Calls
#
Seconds Ago
PID
TID
Process Type
Syscall
Arguments
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US","und"]
Regional Preferences: ["en-US"]
Default Locale: "und"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
G Mail worked fine until mid day. Then Thunderbird unable to sign in to the account. I am able to sign in to my gmail account via the web browser(Firefox) no problem. I have checked the account settings to no avail. A number of times when G mail singed in I received the authorization window to allow Thunderbird to sign in and allowed it. Still no luck. Checked that nothing changed in my G Mail account settings via the browser. Troubleshooting information is below. Any suggestions would be deeply appreciated.
Regards
Application Basics
Name: Thunderbird
Version: 60.7.0
Build ID: 20190519110825
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Thunderbird/60.7.0
OS: Linux 4.19.45-1-MANJARO
Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Location Service Key: Found
Google SafeBrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: true
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.hushmail.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.hushmail.com:587, alwaysSTARTTLS, passwordCleartext, true
Extensions
Name
Version
Enabled
ID
Enigmail
2.0.11
false
{847b3a00-7ab1-11d4-8f02-006008948af5}
Lightning
6.2.7
false
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL is currently disabled.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL is currently disabled.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
GPU #1
Active: Yes
Description: NVIDIA Corporation -- GeForce GTX 750 Ti/PCIe/SSE2
Vendor ID: NVIDIA Corporation
Device ID: GeForce GTX 750 Ti/PCIe/SSE2
Driver Version: 4.6.0 NVIDIA 418.74
GPU #2
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CairoUseXRender: 0
Decision Log
HW_COMPOSITING: blocked by default: Acceleration blocked by platformblocked by runtime: Acceleration blocked by safe-mode
OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: Build doesn't include WebRender
OMTP: disabled by default: Disabled by defaultblocked by runtime: OMTP blocked by safe-mode
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: remote
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 48000
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
HDA NVidia Digital Stereo (HDMI 3)
/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card1
NVIDIA Corporation
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 1 - 384000
0 - 0
Built-in Audio Analog Stereo
/devices/pci0000:00/0000:00:1f.3/sound/card0
Intel Corporation
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 1 - 384000
0 - 0
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Monitor of HDA NVidia Digital Stereo (HDMI 3)
/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card1
NVIDIA Corporation
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 1 - 384000
0 - 0
Monitor of Built-in Audio Analog Stereo
/devices/pci0000:00/0000:00:1f.3/sound/card0
Intel Corporation
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 1 - 384000
0 - 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
extensions.lastAppVersion: 60.7.0
font.internaluseonly.changed: true
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1558978655
places.history.expiration.transient_current_max_pages: 84661
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: 0
print.print_evenpages: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name: na_letter
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1558272718
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.21
4.21
NSS
3.44
3.44
NSSSMIME
3.44
3.44
NSSSSL
3.44
3.44
NSSUTIL
3.44
3.44
Sandbox
Seccomp-BPF (System Call Filtering): true
Seccomp Thread Synchronization: true
User Namespaces for privileged processes: true
User Namespaces: false
Content Process Sandboxing: true
Media Plugin Sandboxing: true
Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 0
Rejected System Calls
#
Seconds Ago
PID
TID
Process Type
Syscall
Arguments
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US","und"]
Regional Preferences: ["en-US"]
Default Locale: "und"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Chosen solution
Working again at least for now @5:30 PM 2 June. Thanks to the forum for being here. Evidently a G Mail problem.
Regards
Read this answer in context 👍 0All Replies (2)
As an addendum I notice recent posts by a number of others having similar problems with authentication--which is basically my problem.......so I am going to guess that the problem lies with G Mail. Regards
Chosen Solution
Working again at least for now @5:30 PM 2 June. Thanks to the forum for being here. Evidently a G Mail problem.
Regards