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Filter rule no longer working properly

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by scottzilla

scottzilla
scottzilla
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multiple filters created to copy From,To,Cc,Bcc to folders . Whenever a message is deleted to the inbox (after rule has run) it also deleted the copy of the item in the folder specified in the rule.

Prior to yesterday this did not occur, copied items remained in the folder even after being deleted in the inbox.

multiple filters created to copy From,To,Cc,Bcc to folders . Whenever a message is deleted to the inbox (after rule has run) it also deleted the copy of the item in the folder specified in the rule. Prior to yesterday this did not occur, copied items remained in the folder even after being deleted in the inbox.

Chosen solution

Is this happening with a gmail account? According to the Labels section, gmail stores a single copy of a message, so deleting it in one folder deletes it from other folders (unless the other folder is under Local Folders). Instead of 'Delete', it's recommended to use 'Mark as Deleted'.

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sfhowes
sfhowes
  • Top 25 Contributor
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Chosen Solution

Is this happening with a gmail account? According to the Labels section, gmail stores a single copy of a message, so deleting it in one folder deletes it from other folders (unless the other folder is under Local Folders). Instead of 'Delete', it's recommended to use 'Mark as Deleted'.

scottzilla
scottzilla Question owner
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Indeed the issue seems to be isolated to a gmail account. For some reason I thought this was working fine previously. Thanks!